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Understanding the criteria for the formation and development of social innovation ecosystems is crucial to establish appropriate strategies for their creation, maintenance and expansion. In this regard, strategies should be focused on social development actions, mainly supported by governments and members of the society. Silva, Sá and Spinosa (2019) reinforce that the interaction between government, industry and academia, coined in the literature as Triple Helix, by Etzkowitz and Leydesdorff (2000), has been increasingly recognized for driving the transformation of scientific and technological results into economic results. According to a study by Schaffers et. al (2012), the progress towards the understanding of the intersection between urban economy, innovation networks, technology platforms, services and their applications, collective intelligence and innovation theories themselves is one of the challenges for innovation. This understanding can help scholars, governments and professionals to explore new directions and produce knowledge and solutions to make cities smarter. This study aimed to carry on a previous study by Nespolo and Fachinelli (2017) as well as build and validate a scale to measure the perception of social innovation ecosystems.
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The purpose of this paper is to present the factors that should be taken into consideration when assessing the level of acceptance of an ICT solution by the general public, as well as the innovating impact that such solution is expected to have at the level of society in the European Union. This involves the integration of social and technical skills and expertise, in order to gather the necessary feedback from the users in a clear and concise way. The final goal is to provide an online service that improves the quality of life and work of its users. In order to do so, such service needs to be capable of performing in a way that is as effortless as possible for the user, who will in turn be motivated to use it repeatedly. Moreover, the content of the online service must be able to address a social need in a way that is more efficient and novel than what has been available until then.
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5. Évaluation, retombées et impacts
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