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L’objectif de cette contribution est d’analyser les rôles que peuvent jouer les communautés de pratique dans des démarches d’exploration nécessitant de l’innovation collective. L’analyse se fonde sur une étude longitudinale de 16 mois. Les résultats montrent que des communautés de pratique dédiées à des méthodes d’exploration peuvent jouer un rôle majeur dans l’ouverture des processus d’innovation d’une organisation. Dépassant les fonctions d’un intermédiaire d’innovation, ces collectifs autonomes accompagnent cette dynamique en sensibilisant et en légitimant l’importance d’explorer certains enjeux d’innovation avec des partenaires, en structurant et en animant des démarches d’innovation collective, tout en interprétant et documentant les apprentissages et les résultats liés à ces initiatives.

L’objectif de cette contribution est d’analyser les rôles que peuvent jouer les communautés de pratique dans des démarches d’exploration nécessitant de l’innovation collective. L’analyse se fonde sur une étude longitudinale de 16 mois. Les résultats montrent que des communautés de pratique dédiées à des méthodes d’exploration peuvent jouer un rôle majeur dans l’ouverture des processus d’innovation d’une organisation. Dépassant les fonctions d’un intermédiaire d’innovation, ces collectifs autonomes accompagnent cette dynamique en sensibilisant et en légitimant l’importance d’explorer certains enjeux d’innovation avec des partenaires, en structurant et en animant des démarches d’innovation collective, tout en interprétant et documentant les apprentissages et les résultats liés à ces initiatives.

Inspired by recent calls for a transformation of management scholarship, we conduct a scoping review of empirical studies during 1998–2015 on the phenomenon of social innovation within organizations. Social innovations are novel solutions that address social problems and create value for society as a whole. We make several problem-based observations and suggest how the social innovation phenomenon can be empirically grounded and contextualized to make future research intellectually relevant and meaningful for practice. We propose that the way forward lies in using abduction as a logic of discovery, adopting complexity theorizing, and using set-theoretic analytical methods to reflect multiple realities. The application of these three methods will help link theory and research methods with practice, thereby improving the ability of research to tackle managerial and societal issues and hence strengthening management scholarship.

Inspired by recent calls for a transformation of management scholarship, we conduct a scoping review of empirical studies during 1998–2015 on the phenomenon of social innovation within organizations. Social innovations are novel solutions that address social problems and create value for society as a whole. We make several problem-based observations and suggest how the social innovation phenomenon can be empirically grounded and contextualized to make future research intellectually relevant and meaningful for practice. We propose that the way forward lies in using abduction as a logic of discovery, adopting complexity theorizing, and using set-theoretic analytical methods to reflect multiple realities. The application of these three methods will help link theory and research methods with practice, thereby improving the ability of research to tackle managerial and societal issues and hence strengthening management scholarship.

This study examines the influence of digitalisation and social entrepreneurship on national well-being. Taking a configurational approach, the results show that digitalisation can benefit national well-being if the country has an adequate educational system, good governance, and a philanthropy-oriented financial system. Digitalisation can leverage these conditions in promoting national well-being. The study also contributes to entrepreneurship literature as it clarifies the role of social entrepreneurship. Social entrepreneurship impacts national well-being when institutions are weak, but it is indifferent in developed economies, which gives support to the institutional void perspective. This finding contributes to the ongoing debate on the role of the institutions on the creation of social enterprises and advances knowledge on the social impact of social entrepreneurship. Additionally, the results show that a combination of conditions is required to achieve high levels of national well-being.

This study examines the influence of digitalisation and social entrepreneurship on national well-being. Taking a configurational approach, the results show that digitalisation can benefit national well-being if the country has an adequate educational system, good governance, and a philanthropy-oriented financial system. Digitalisation can leverage these conditions in promoting national well-being. The study also contributes to entrepreneurship literature as it clarifies the role of social entrepreneurship. Social entrepreneurship impacts national well-being when institutions are weak, but it is indifferent in developed economies, which gives support to the institutional void perspective. This finding contributes to the ongoing debate on the role of the institutions on the creation of social enterprises and advances knowledge on the social impact of social entrepreneurship. Additionally, the results show that a combination of conditions is required to achieve high levels of national well-being.

The last few years witnessed theoretical and practical contributions to the field of social innovation and social enterprise. However, analysis of the interplay between these two different realms is still limited. This article aims to fill some gaps in this respect. We deal with historical reconstruction of the concept of Social Enterprise and Social Innovation, and their conceptual premises. We consider the process of creation of social innovation in social enterprises. As members’ motivations, ownership rights and governance rules in social enterprises create a new relational context and new routines, which are germane to the production of social knowledge and deliberation, social innovation can be considered one of the main outcomes of this setting. Social motivations, collective action of a cooperative kind, multistakeholder governance and socialization of resources, and their interplay are singled out as main drivers of innovation. Social innovation is seen as akin to novelty in social interaction, a non-standardized and non-standardizable outcome of the operation of this organizational form.

The last few years witnessed theoretical and practical contributions to the field of social innovation and social enterprise. However, analysis of the interplay between these two different realms is still limited. This article aims to fill some gaps in this respect. We deal with historical reconstruction of the concept of Social Enterprise and Social Innovation, and their conceptual premises. We consider the process of creation of social innovation in social enterprises. As members’ motivations, ownership rights and governance rules in social enterprises create a new relational context and new routines, which are germane to the production of social knowledge and deliberation, social innovation can be considered one of the main outcomes of this setting. Social motivations, collective action of a cooperative kind, multistakeholder governance and socialization of resources, and their interplay are singled out as main drivers of innovation. Social innovation is seen as akin to novelty in social interaction, a non-standardized and non-standardizable outcome of the operation of this organizational form.

The Social Innovation Fund (SIF) - funded by Scottish Government and the European Social Fund - adopts a ‘public venture capital’ model to support socially innovative organisations. This article critically explores the use of public venture capital programmes to fund and grow the social economy through the case study of Heavy Sound Community Interest Company. We conclude that, while SIF funding helped Heavy Sound to scale-up an effective intervention in the short term, further significant scaling might undermine the project’s success and long-term sustainability was not assured. We call for further research into the long-term consequences of public venture capital programmes coming to an end, including coordinated evaluation of the SIF.

The Social Innovation Fund (SIF) - funded by Scottish Government and the European Social Fund - adopts a ‘public venture capital’ model to support socially innovative organisations. This article critically explores the use of public venture capital programmes to fund and grow the social economy through the case study of Heavy Sound Community Interest Company. We conclude that, while SIF funding helped Heavy Sound to scale-up an effective intervention in the short term, further significant scaling might undermine the project’s success and long-term sustainability was not assured. We call for further research into the long-term consequences of public venture capital programmes coming to an end, including coordinated evaluation of the SIF.

Waste generation, especially hazardous waste, can strongly affect the environment and human lives. There is an urgent need to implement sustainable hazardous waste management tools to reduce their harmful impact on the environment stemming from incorrect waste management. However, there is still a lack of business model concepts combining sustainable development and risk management in reverse logistic value chains for hazardous waste. Therefore, the authors develop a novel sustainable business model canvas for both an entity and the logistics system using the Osterwalder's Business Model Canvas integrated with the concept of sustainable development in economic, social and environmental areas (Triple Bottom Line, TBL) and risk-related elements. Then, using the developed sustainable business model canvas, the model for the logistics system for the treatment of hazardous waste containing asbestos was successfully created. The model was implemented in the prototype of computer software in the form of electronic network services.

Waste generation, especially hazardous waste, can strongly affect the environment and human lives. There is an urgent need to implement sustainable hazardous waste management tools to reduce their harmful impact on the environment stemming from incorrect waste management. However, there is still a lack of business model concepts combining sustainable development and risk management in reverse logistic value chains for hazardous waste. Therefore, the authors develop a novel sustainable business model canvas for both an entity and the logistics system using the Osterwalder's Business Model Canvas integrated with the concept of sustainable development in economic, social and environmental areas (Triple Bottom Line, TBL) and risk-related elements. Then, using the developed sustainable business model canvas, the model for the logistics system for the treatment of hazardous waste containing asbestos was successfully created. The model was implemented in the prototype of computer software in the form of electronic network services.

The case provides an opportunity to understand how tecnologia social – a South American concept that might be seen as an equivalent to social innovation – can help promote social change. To illustrate the potential of social technologies, the case of Agência de Redes is presented. The case is intended for use at both the undergraduate and graduate levels. Its purpose is to promote the discussion of the South American concept of tecnologia social, as well as to analyse of one particular tecnologia social using a conceptual model to understand the mechanisms that might promote social change.

Human–computer interaction (HCI) is a cornerstone for the success of technical innovation in the logistics and supply chain sector. As a major part of social sustainability, this interaction is changing as artificial intelligence applications (Internet of Things, autonomous transport, Physical Internet) are implemented, leading to larger machine autonomy, and hence the transition from a primary executive to a supervisory role of human operators. A fundamental question concerns the level of control transferred to machines, such as autonomous vehicles and automatic materials handling devices. Problems include a lack of human trust toward automatic decision making or an inclination to override the system in case automated decisions are misperceived. This paper outlines a theoretical framework, describing different levels of acceptance and trust as a key HCI element of technology innovation, and points to the possible danger of an artificial divide at both the individual and firm level. Based upon the findings of four benchmark cases, a classification of the roles of human employees in adopting innovations is developed. Measures at operational, tactical, and strategic level are discussed to improve HCI, more in particular the capacity of individuals and firms to apply state‐of‐the‐art techniques and to prevent an artificial divide, thereby increasing social sustainability.

Human–computer interaction (HCI) is a cornerstone for the success of technical innovation in the logistics and supply chain sector. As a major part of social sustainability, this interaction is changing as artificial intelligence applications (Internet of Things, autonomous transport, Physical Internet) are implemented, leading to larger machine autonomy, and hence the transition from a primary executive to a supervisory role of human operators. A fundamental question concerns the level of control transferred to machines, such as autonomous vehicles and automatic materials handling devices. Problems include a lack of human trust toward automatic decision making or an inclination to override the system in case automated decisions are misperceived. This paper outlines a theoretical framework, describing different levels of acceptance and trust as a key HCI element of technology innovation, and points to the possible danger of an artificial divide at both the individual and firm level. Based upon the findings of four benchmark cases, a classification of the roles of human employees in adopting innovations is developed. Measures at operational, tactical, and strategic level are discussed to improve HCI, more in particular the capacity of individuals and firms to apply state‐of‐the‐art techniques and to prevent an artificial divide, thereby increasing social sustainability.

La mesure de l’impact social est devenue un sujet majeur dans le débat relatif au financement de l’innovation sociale. Plusieurs rapports de référence ont été publiés dans ce sens. Ces travaux récents, en s’inscrivant tous dans le cadre logique de la gestion axée sur les résultats (GAR), également appelée « théorie du changement », renouvellent la construction d’une relation problématique : le lien causal et la mesure de sa preuve. À partir d’une approche institutionnaliste de l’innovation sociale, cet article expose les impasses de la GAR dans l’évaluation des innovations sociales et souligne que d’autres voies sont possibles. Les auteurs proposent ainsi de placer l’aspiration sociale au cœur du processus d’évaluation.

La mesure de l’impact social est devenue un sujet majeur dans le débat relatif au financement de l’innovation sociale. Plusieurs rapports de référence ont été publiés dans ce sens. Ces travaux récents, en s’inscrivant tous dans le cadre logique de la gestion axée sur les résultats (GAR), également appelée « théorie du changement », renouvellent la construction d’une relation problématique : le lien causal et la mesure de sa preuve. À partir d’une approche institutionnaliste de l’innovation sociale, cet article expose les impasses de la GAR dans l’évaluation des innovations sociales et souligne que d’autres voies sont possibles. Les auteurs proposent ainsi de placer l’aspiration sociale au cœur du processus d’évaluation.

The recent surge of investment in Civic Technologies represents a unique opportunity to realize the potential of Information and Communication Technologies (ICTs) for improving democratic participation. In this review, we study what technologies are proposed and evaluated in the academic literature for such goal. We focus our exploration on how civic technology is used in the collaborative creation of solutions for social issues and innovations for public services (i.e., social innovation). Our goal is to provide researchers, designers, and practitioners a starting point to understand both the academic state of the art and the existing opportunities for ICT in a democracy.

The recent surge of investment in Civic Technologies represents a unique opportunity to realize the potential of Information and Communication Technologies (ICTs) for improving democratic participation. In this review, we study what technologies are proposed and evaluated in the academic literature for such goal. We focus our exploration on how civic technology is used in the collaborative creation of solutions for social issues and innovations for public services (i.e., social innovation). Our goal is to provide researchers, designers, and practitioners a starting point to understand both the academic state of the art and the existing opportunities for ICT in a democracy.

A living lab is a physical or virtual space in which to solve societal challenges, especially for urban areas, by bringing together various stakeholders for collaboration and collective ideation. Although the notion has received increasing attention from scholars, practitioners and policy makers, its essence remains unclear to many. We therefore performed a systematic literature review of a sample of 114 scholarly articles about living labs to understand the central facets discussed in the nascent literature. In particular, we explored the origin of the living lab concept and its key paradigms and characteristics, including stakeholder roles, contexts, challenges, main outcomes, and sustainability. While doing this, we discovered that the number of publications about living labs has increased significantly since 2015, and several journals are very active in publishing articles on the topic. The living lab is considered a multidisciplinary phenomenon and it encompasses various research domains despite typically being discussed under open and user innovation paradigms. What is more, the existing literature views living labs simultaneously as landscapes, real-life environments, and methodologies, and it suggests that they include heterogeneous stakeholders and apply various business models, methods, tools and approaches. Finally, living labs face some challenges, such as temporality, governance, efficiency, user recruitment, sustainability, scalability and unpredictable outcomes. In contrast, the benefits include tangible and intangible innovation and a broader diversity of innovation. Based on our analysis, we provide some implications and suggestions for future research.