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This paper reports on a long-term collaboration with a self-organised social clinic, within solidarity movements in Greece. The collaboration focused on the co-creation of an oral history group within the social clinic, aiming to record and make sense of a collection of digital oral histories from its volunteers and volunteers-doctors. The process aimed to support reflection and shape the future of the clinic's ongoing social innovation and to transform institutional public health services. Positioning the work of solidarity movement as designing social innovation, the work contributes to CSCW and 'infrastructuring' in Participatory Design aspiring to support social activism and social transformation processes. More specifically, through our empirical insights on the process of infrastructuring an oral history group within a social movement; and related insights about their ongoing participatory health service provision-we provide implications for CSCW concerned with its role in institutional healthcare service transformation.
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The recent surge of investment in Civic Technologies represents a unique opportunity to realize the potential of Information and Communication Technologies (ICTs) for improving democratic participation. In this review, we study what technologies are proposed and evaluated in the academic literature for such goal. We focus our exploration on how civic technology is used in the collaborative creation of solutions for social issues and innovations for public services (i.e., social innovation). Our goal is to provide researchers, designers, and practitioners a starting point to understand both the academic state of the art and the existing opportunities for ICT in a democracy.
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The recent surge of investment in Civic Technologies represents a unique opportunity to realize the potential of Information and Communication Technologies (ICTs) for improving democratic participation. In this review, we study what technologies are proposed and evaluated in the academic literature for such goal. We focus our exploration on how civic technology is used in the collaborative creation of solutions for social issues and innovations for public services (i.e., social innovation). Our goal is to provide researchers, designers, and practitioners a starting point to understand both the academic state of the art and the existing opportunities for ICT in a democracy.
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This paper reports on a long-term collaboration with a self-organised social clinic, within solidarity movements in Greece. The collaboration focused on the co-creation of an oral history group within the social clinic, aiming to record and make sense of a collection of digital oral histories from its volunteers and volunteers-doctors. The process aimed to support reflection and shape the future of the clinic's ongoing social innovation and to transform institutional public health services. Positioning the work of solidarity movement as designing social innovation, the work contributes to CSCW and 'infrastructuring' in Participatory Design aspiring to support social activism and social transformation processes. More specifically, through our empirical insights on the process of infrastructuring an oral history group within a social movement; and related insights about their ongoing participatory health service provision-we provide implications for CSCW concerned with its role in institutional healthcare service transformation.
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