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The case provides an opportunity to understand how tecnologia social – a South American concept that might be seen as an equivalent to social innovation – can help promote social change. To illustrate the potential of social technologies, the case of Agência de Redes is presented. The case is intended for use at both the undergraduate and graduate levels. Its purpose is to promote the discussion of the South American concept of tecnologia social, as well as to analyse of one particular tecnologia social using a conceptual model to understand the mechanisms that might promote social change.

En tant que petite ou moyenne entreprise (PME), comprenez comment l'engagement dans des partenariats d'innovation dans l'Union européenne (UE) peut aider votre entreprise à saisir les opportunités de commercialisation en Europe.

En tant que petite ou moyenne entreprise (PME), comprenez comment l'engagement dans des partenariats d'innovation dans l'Union européenne (UE) peut aider votre entreprise à saisir les opportunités de commercialisation en Europe.

Recent studies regarding Social Innovation (SI) represent a small percentage of the academic research, and as a consequence the methodologies, focuses, and practices about this topic have not been consolidated. The social innovations generate intangible benefits, mainly qualitative, which makes it difficult to evaluate, even though few authors have indicated the distinguishable characteristics of SI there is not consensus about how to measure it. This document presents the results of a research project with the main objective of identifying the criteria distinguishing SI, and to propose a tool to facilitate its measurement, tracing, and potential assessment. A systematic criteria revision was performed along with a comparative study of eight SI projects from Latin America, prioritizing such criteria. With this information a proposal was developed, including the criteria, associated questions and ponderations. In order to validate the utility of this tool, the evaluation of the project "Implementation of a Solar-Eolic hybrid system in a school in remoted and insolated areas" was performed. The evaluation process allowed to inquire and discover the weaknesses and to explore the limiting causes for every criterion, giving place for recommendations directed to the developers and beneficiaries of the project. Throughout this tool it can be determined whether a project can be considered a successful SI or not; in case of not being successful, the method exerts a simple view of the characteristics that need improvement.

The process of social innovation involves 3 major stages: codiseño, coejecucion and monitoring. In this communication, the progress and results of the co-design process of the Project entitled Development of a Participatory Integral System to Improve and Restore Soils and the Productivity of Communities of the District of ÑURUM, which is executed in the Ngobe Buglé Comarca of Veraguas province. The methodology of Participatory Rural Innovation (IRP) with a polytextural approach was applied for the first time in Panama, to address a problem identified by the community itself. The results included: current situation of each context in the studied community, detection of SIR (redundant attempted situations), contextual interaction, disruptive tests and detection of possible overcoming. We also managed to address aspects of governance, requirements and potential of the community and finally innovative solutions were generated that constitute possible subprojects that make up the comprehensive roadmap of social innovation for soil improvement in Cerro Pelado. The experience allowed us to validate that there is a dynamic of social behavior very characteristic of each culture that largely determines the way in which people affected by a problem approach the possible solutions. In this context, CyT groups need to establish effective links with the affected communities to identify, design and implement solutions in a collective and sustainable way.

The process of social innovation involves 3 major stages: codiseño, coejecucion and monitoring. In this communication, the progress and results of the co-design process of the Project entitled Development of a Participatory Integral System to Improve and Restore Soils and the Productivity of Communities of the District of ÑURUM, which is executed in the Ngobe Buglé Comarca of Veraguas province. The methodology of Participatory Rural Innovation (IRP) with a polytextural approach was applied for the first time in Panama, to address a problem identified by the community itself. The results included: current situation of each context in the studied community, detection of SIR (redundant attempted situations), contextual interaction, disruptive tests and detection of possible overcoming. We also managed to address aspects of governance, requirements and potential of the community and finally innovative solutions were generated that constitute possible subprojects that make up the comprehensive roadmap of social innovation for soil improvement in Cerro Pelado. The experience allowed us to validate that there is a dynamic of social behavior very characteristic of each culture that largely determines the way in which people affected by a problem approach the possible solutions. In this context, CyT groups need to establish effective links with the affected communities to identify, design and implement solutions in a collective and sustainable way.

Découvrez l'équipe permettant la mise en œuvre des différents projets du Centre d'Innovation des Premiers Peuples et la gestion du FabLab Onaki à Gatineau.

Human–computer interaction (HCI) is a cornerstone for the success of technical innovation in the logistics and supply chain sector. As a major part of social sustainability, this interaction is changing as artificial intelligence applications (Internet of Things, autonomous transport, Physical Internet) are implemented, leading to larger machine autonomy, and hence the transition from a primary executive to a supervisory role of human operators. A fundamental question concerns the level of control transferred to machines, such as autonomous vehicles and automatic materials handling devices. Problems include a lack of human trust toward automatic decision making or an inclination to override the system in case automated decisions are misperceived. This paper outlines a theoretical framework, describing different levels of acceptance and trust as a key HCI element of technology innovation, and points to the possible danger of an artificial divide at both the individual and firm level. Based upon the findings of four benchmark cases, a classification of the roles of human employees in adopting innovations is developed. Measures at operational, tactical, and strategic level are discussed to improve HCI, more in particular the capacity of individuals and firms to apply state‐of‐the‐art techniques and to prevent an artificial divide, thereby increasing social sustainability.

Human–computer interaction (HCI) is a cornerstone for the success of technical innovation in the logistics and supply chain sector. As a major part of social sustainability, this interaction is changing as artificial intelligence applications (Internet of Things, autonomous transport, Physical Internet) are implemented, leading to larger machine autonomy, and hence the transition from a primary executive to a supervisory role of human operators. A fundamental question concerns the level of control transferred to machines, such as autonomous vehicles and automatic materials handling devices. Problems include a lack of human trust toward automatic decision making or an inclination to override the system in case automated decisions are misperceived. This paper outlines a theoretical framework, describing different levels of acceptance and trust as a key HCI element of technology innovation, and points to the possible danger of an artificial divide at both the individual and firm level. Based upon the findings of four benchmark cases, a classification of the roles of human employees in adopting innovations is developed. Measures at operational, tactical, and strategic level are discussed to improve HCI, more in particular the capacity of individuals and firms to apply state‐of‐the‐art techniques and to prevent an artificial divide, thereby increasing social sustainability.

This study analyses the importance of teaching social entrepreneurship in state universities. A survey was applied to university students to find out if personality traits are related to the characteristics of social entrepreneurship. This was achieved through Alpha Cronbach and Pearson/Spearman correlation analysis. The results show that students have the personality traits to become social entrepreneurs. However, social entrepreneurship courses are not taught in universities of Tijuana city. Therefore, it is strongly suggested to teach social entrepreneurship in universities of the city and the state because students possess social entrepreneurship traits and are interested in the subject.

This study analyses the importance of teaching social entrepreneurship in state universities. A survey was applied to university students to find out if personality traits are related to the characteristics of social entrepreneurship. This was achieved through Alpha Cronbach and Pearson/Spearman correlation analysis. The results show that students have the personality traits to become social entrepreneurs. However, social entrepreneurship courses are not taught in universities of Tijuana city. Therefore, it is strongly suggested to teach social entrepreneurship in universities of the city and the state because students possess social entrepreneurship traits and are interested in the subject.

Although social innovation is an old paradigm, social innovation courses appeared in the curricula in the approximately last ten years. By doing so educational institutions acknowledged the existence of new approaches to obstacles that the world is facing. The courses regarding the social innovations give the students valuable knowledge and skills related to solving different social problems, increasing the motivation for being active in the society, and raising awareness about specific topics that need attention. An important role in implementing social innovation have ICT technologies. The role of the ICT is multiple: (1) administrative (members of the certain social initiative collaborate on the project through different ICT tools that enable communication and information organization), (2) disseminative and educational (the topic of the social initiative is disseminated through different tools and social media), and sometimes (3) topical (it the topic of social innovation project is directly connected to specific ICT technology). Based on the roles that the ICT takes upon in the process of social innovation implementation, the authors present ICT solutions that could be included in the realization of a social innovation course for business students at the graduate level.

Although social innovation is an old paradigm, social innovation courses appeared in the curricula in the approximately last ten years. By doing so educational institutions acknowledged the existence of new approaches to obstacles that the world is facing. The courses regarding the social innovations give the students valuable knowledge and skills related to solving different social problems, increasing the motivation for being active in the society, and raising awareness about specific topics that need attention. An important role in implementing social innovation have ICT technologies. The role of the ICT is multiple: (1) administrative (members of the certain social initiative collaborate on the project through different ICT tools that enable communication and information organization), (2) disseminative and educational (the topic of the social initiative is disseminated through different tools and social media), and sometimes (3) topical (it the topic of social innovation project is directly connected to specific ICT technology). Based on the roles that the ICT takes upon in the process of social innovation implementation, the authors present ICT solutions that could be included in the realization of a social innovation course for business students at the graduate level.

La mesure de l’impact social est devenue un sujet majeur dans le débat relatif au financement de l’innovation sociale. Plusieurs rapports de référence ont été publiés dans ce sens. Ces travaux récents, en s’inscrivant tous dans le cadre logique de la gestion axée sur les résultats (GAR), également appelée « théorie du changement », renouvellent la construction d’une relation problématique : le lien causal et la mesure de sa preuve. À partir d’une approche institutionnaliste de l’innovation sociale, cet article expose les impasses de la GAR dans l’évaluation des innovations sociales et souligne que d’autres voies sont possibles. Les auteurs proposent ainsi de placer l’aspiration sociale au cœur du processus d’évaluation.

La mesure de l’impact social est devenue un sujet majeur dans le débat relatif au financement de l’innovation sociale. Plusieurs rapports de référence ont été publiés dans ce sens. Ces travaux récents, en s’inscrivant tous dans le cadre logique de la gestion axée sur les résultats (GAR), également appelée « théorie du changement », renouvellent la construction d’une relation problématique : le lien causal et la mesure de sa preuve. À partir d’une approche institutionnaliste de l’innovation sociale, cet article expose les impasses de la GAR dans l’évaluation des innovations sociales et souligne que d’autres voies sont possibles. Les auteurs proposent ainsi de placer l’aspiration sociale au cœur du processus d’évaluation.

The recent surge of investment in Civic Technologies represents a unique opportunity to realize the potential of Information and Communication Technologies (ICTs) for improving democratic participation. In this review, we study what technologies are proposed and evaluated in the academic literature for such goal. We focus our exploration on how civic technology is used in the collaborative creation of solutions for social issues and innovations for public services (i.e., social innovation). Our goal is to provide researchers, designers, and practitioners a starting point to understand both the academic state of the art and the existing opportunities for ICT in a democracy.

The recent surge of investment in Civic Technologies represents a unique opportunity to realize the potential of Information and Communication Technologies (ICTs) for improving democratic participation. In this review, we study what technologies are proposed and evaluated in the academic literature for such goal. We focus our exploration on how civic technology is used in the collaborative creation of solutions for social issues and innovations for public services (i.e., social innovation). Our goal is to provide researchers, designers, and practitioners a starting point to understand both the academic state of the art and the existing opportunities for ICT in a democracy.

A living lab is a physical or virtual space in which to solve societal challenges, especially for urban areas, by bringing together various stakeholders for collaboration and collective ideation. Although the notion has received increasing attention from scholars, practitioners and policy makers, its essence remains unclear to many. We therefore performed a systematic literature review of a sample of 114 scholarly articles about living labs to understand the central facets discussed in the nascent literature. In particular, we explored the origin of the living lab concept and its key paradigms and characteristics, including stakeholder roles, contexts, challenges, main outcomes, and sustainability. While doing this, we discovered that the number of publications about living labs has increased significantly since 2015, and several journals are very active in publishing articles on the topic. The living lab is considered a multidisciplinary phenomenon and it encompasses various research domains despite typically being discussed under open and user innovation paradigms. What is more, the existing literature views living labs simultaneously as landscapes, real-life environments, and methodologies, and it suggests that they include heterogeneous stakeholders and apply various business models, methods, tools and approaches. Finally, living labs face some challenges, such as temporality, governance, efficiency, user recruitment, sustainability, scalability and unpredictable outcomes. In contrast, the benefits include tangible and intangible innovation and a broader diversity of innovation. Based on our analysis, we provide some implications and suggestions for future research.

En effectuant une revue de littérature sur les différents types de conseillers des décideurs politiques (incluant les fonctionnaires), leur rapport aux connaissances scientifiques et leur rôle dans l’élaboration des politiques publiques (Morestin, 2017), nous n’avons trouvé aucune étude portant sur les fonctionnaires municipaux au Canada. Nous avons donc réalisé des entrevues avec des fonctionnaires de quelques municipalités canadiennes. Dans ce document, nous présentons leur point de vue en réponse à des questions que peuvent se poser les acteurs de la santé publique : - Si je souhaite partager des connaissances avec une municipalité, qui approcher? - Que fait déjà la municipalité dans mon domaine de travail? - Comment établir le premier contact? - Quels types de connaissances les fonctionnaires municipaux jugent-ils utiles? - Comment entretenir de bonnes interactions? - Quel échéancier prévoir? - Officialiser une collaboration avec une municipalité : pourquoi, et sous quelle forme?

En effectuant une revue de littérature sur les différents types de conseillers des décideurs politiques (incluant les fonctionnaires), leur rapport aux connaissances scientifiques et leur rôle dans l’élaboration des politiques publiques (Morestin, 2017), nous n’avons trouvé aucune étude portant sur les fonctionnaires municipaux au Canada. Nous avons donc réalisé des entrevues avec des fonctionnaires de quelques municipalités canadiennes. Dans ce document, nous présentons leur point de vue en réponse à des questions que peuvent se poser les acteurs de la santé publique : - Si je souhaite partager des connaissances avec une municipalité, qui approcher? - Que fait déjà la municipalité dans mon domaine de travail? - Comment établir le premier contact? - Quels types de connaissances les fonctionnaires municipaux jugent-ils utiles? - Comment entretenir de bonnes interactions? - Quel échéancier prévoir? - Officialiser une collaboration avec une municipalité : pourquoi, et sous quelle forme?